Fully featured. Full of context. Multichannel Meet your customers, no matter the medium. Multichannel support in Zoho CRM lets you reach people on the phone, via live chat, email, through social media, and even in person. Use visitor tracking and email analytics to know what your customers are seeing, and find opportunities for engagement. Communicate, connect, and close the deal with Zoho CRM. Email See your email inside CRM. SalesInbox means no more shuffling between screens to get the full picture. Telephony Have conversations with context. Make calls from Zoho CRM with single-click dialing and use call analytics to measure your team's performance. SalesSignals Get real-time information about every activity a customer and prospect engages in. With SalesSignals you can know now, so you can act now. Social Bring social media into your sales process. Monitor trends and discover new leads, all from within Zoho CRM. Sales Performance Measure and manage. Pre-built and customizable KPIs show you where your team excels and where they can use more training. Keep your sales and marketing teams working together by coordinating your marketing efforts from inside Zoho CRM. Compare your ad spending to your sales revenue to see how the top of the funnel affects your bottom line. Gamification Play more, sell more. When your team starts treating sales like a game, it's easier to meet your targets. Advanced CRM Analytics What's data without analysis? With pre-made templates and custom reports it's easier to spot patterns and forecast trends. Territory Management No matter how your organization is set up, it's easy to segment your clientele into territories that reflect every group's needs and wants. Alexandra Nowakowski Executive Director, CityDance Inc. "With Zoho CRM, I am able to keep all my customer information up to date in one place." Automation As your sales team grows, you need to make sure the sales processes you've designed can scale and that the same level of attention is given to the right customers and leads. Zoho CRM's Blueprint helps ensure everyone in your team follows the right process, even when you're not looking. Workflows and Macros help you automate your daily activities, while Zia—the new AI-powered sales assistant—works for you. Blueprint Build and execute sales processes from within your CRM and let your team follow the same without constant monitoring. This ensures compliance from the entire team, making the process systematic and repeatable. Workflow Automation Work smarter, not harder. From sending follow-up emails to maintaining customer records, there's lots of work to be done every time your sales team corresponds with a lead. Use workflows and automation to make your life easier. CRM on the go. Stay connected and in the know. Zoho's Mobile Edition gives you instant access to customer info and sales activities on your iPad, iPhone, and Android devices. See it in action Access information offline. Find your way with maps. Check in at your destination. Get instantly notified. Leave a voice note. Extend and Customize You're adaptable; your CRM should be, too. Tailor your database to your specific industry needs with custom apps, modules, and fields. Select the features you want most with native and third-party integrations. Collect the precise information you need to forecast trends and grow your market presence. Get a CRM that works the way you do. Zoho Marketplace The Zoho Marketplace offers a host of integrations for third-party apps. Pull data from multiple sources and extend the reach of your CRM. Google Apps Integrations Take advantage of Google's app suite from within Zoho CRM. Upgrade your current solutions with industrial-strength business software. Zoho App Integrations Zoho offers a comprehensive range of business tools specifically designed to increase operational efficiency and solve everyday problems. Explore our suite. Matt King Sales Director, BookingLive "Without Zoho CRM, we wouldn't be able to track customer who inquired about BookingLive." Enterprise Readiness Data is your most important asset; we'll keep it safe. Our SLAs and uptime guarantees help keep your business online, while features like IP restrictions and audit logs let you keep tabs on who is accessing what information. With state-of-the-art data centers in both the US and EU, Zoho allows you to choose the jurisdiction in which your CRM infrastructure will be administered. Keep your system secure without compromising organizational flexibility. Deborah Main Founder, Deborah Main Designs "Zoho supports everything I need in one place. I won't have to search for another CRM again." Sales Productivity From contact to close, cut the energy it takes to pass your leads through the pipeline with advanced sales force automation. Set Zoho CRM to capture lead information directly from your website, schedule follow-up reminders for your sales team, and generate custom reports to forecast trends. Your time is valuable; spend it on things that matter. Lead Management Capture lead information from business cards, websites, or Google AdWords campaigns. Use advanced filters to identify promising possibilities. Opportunity Management Seize opportunity. From checking contact notes to sending quotes to generating reports, Zoho CRM gives you the tools to close deals on the go. Sales App With the Sales app, you have all the features you need to take your sales operations mobile. Keep track of your schedule, locate nearby customers, and stay in contact.
Meet your customers, no matter the medium. Multichannel support in Zoho CRM lets you reach people on the phone, via live chat, email, through social media, and even in person. Use visitor tracking and email analytics to know what your customers are seeing, and find opportunities for engagement. Communicate, connect, and close the deal with Zoho CRM.
See your email inside CRM. SalesInbox means no more shuffling between screens to get the full picture.
Have conversations with context. Make calls from Zoho CRM with single-click dialing and use call analytics to measure your team's performance.
Get real-time information about every activity a customer and prospect engages in. With SalesSignals you can know now, so you can act now.
Bring social media into your sales process. Monitor trends and discover new leads, all from within Zoho CRM.
Measure and manage. Pre-built and customizable KPIs show you where your team excels and where they can use more training. Keep your sales and marketing teams working together by coordinating your marketing efforts from inside Zoho CRM. Compare your ad spending to your sales revenue to see how the top of the funnel affects your bottom line.
Play more, sell more. When your team starts treating sales like a game, it's easier to meet your targets.
What's data without analysis? With pre-made templates and custom reports it's easier to spot patterns and forecast trends.
No matter how your organization is set up, it's easy to segment your clientele into territories that reflect every group's needs and wants.
"With Zoho CRM, I am able to keep all my customer information up to date in one place."
As your sales team grows, you need to make sure the sales processes you've designed can scale and that the same level of attention is given to the right customers and leads. Zoho CRM's Blueprint helps ensure everyone in your team follows the right process, even when you're not looking. Workflows and Macros help you automate your daily activities, while Zia—the new AI-powered sales assistant—works for you.
Build and execute sales processes from within your CRM and let your team follow the same without constant monitoring. This ensures compliance from the entire team, making the process systematic and repeatable.
Work smarter, not harder. From sending follow-up emails to maintaining customer records, there's lots of work to be done every time your sales team corresponds with a lead. Use workflows and automation to make your life easier.
Stay connected and in the know. Zoho's Mobile Edition gives you instant access to customer info and sales activities on your iPad, iPhone, and Android devices.
You're adaptable; your CRM should be, too. Tailor your database to your specific industry needs with custom apps, modules, and fields. Select the features you want most with native and third-party integrations. Collect the precise information you need to forecast trends and grow your market presence. Get a CRM that works the way you do.
The Zoho Marketplace offers a host of integrations for third-party apps. Pull data from multiple sources and extend the reach of your CRM.
Take advantage of Google's app suite from within Zoho CRM. Upgrade your current solutions with industrial-strength business software.
Zoho offers a comprehensive range of business tools specifically designed to increase operational efficiency and solve everyday problems. Explore our suite.
"Without Zoho CRM, we wouldn't be able to track customer who inquired about BookingLive."
Data is your most important asset; we'll keep it safe. Our SLAs and uptime guarantees help keep your business online, while features like IP restrictions and audit logs let you keep tabs on who is accessing what information.
With state-of-the-art data centers in both the US and EU, Zoho allows you to choose the jurisdiction in which your CRM infrastructure will be administered. Keep your system secure without compromising organizational flexibility.
"Zoho supports everything I need in one place. I won't have to search for another CRM again."
From contact to close, cut the energy it takes to pass your leads through the pipeline with advanced sales force automation. Set Zoho CRM to capture lead information directly from your website, schedule follow-up reminders for your sales team, and generate custom reports to forecast trends. Your time is valuable; spend it on things that matter.
Capture lead information from business cards, websites, or Google AdWords campaigns. Use advanced filters to identify promising possibilities.
Seize opportunity. From checking contact notes to sending quotes to generating reports, Zoho CRM gives you the tools to close deals on the go.
With the Sales app, you have all the features you need to take your sales operations mobile. Keep track of your schedule, locate nearby customers, and stay in contact.
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